Terms of Service

Effective Date: 23 October 2026

1. Introduction and Agreement Overview

Welcome to the official online platform operated by ‌FURZEDON MANOR CANDLES AND WAX MELTS LTD‌, accessible at www.furzedonmanor.com. These Terms of Service form a legally binding agreement between you as the user, shopper, or visitor of our website, and FURZEDON MANOR CANDLES AND WAX MELTS LTD. By accessing, browsing, creating an account, or completing any purchase on our website, you confirm that you have read, understood, and agreed to be fully bound by all the terms, clauses, and conditions laid out in this document.

As stated on our official website, we curate a carefully selected range of desktop flameless aroma lamps designed to fit seamlessly into your home, office, and small personal spaces. We believe gentle, consistent fragrance and soft, warm light can turn any quiet corner into a peaceful retreat you look forward to returning to, helping you create your own little peaceful escape at home with subtle ambient light and natural, comforting fragrance that never disrupts your rest. These Terms of Service are established to protect both parties’ legitimate rights, ensure a safe, transparent, and fair experience for every user, and fully comply with all applicable UK consumer protection regulations, data protection laws, e-commerce directives, and other relevant local legal requirements. If you do not agree with any part of these Terms of Service, please do not continue to access our website or use any of our services.

2. Platform and Service Eligibility

To use the services provided on www.furzedonmanor.com, you must be at least 18 years of age, or have reached the legal age of majority in your jurisdiction of residence. If you are accessing this platform on behalf of a minor, you confirm that you hold full legal parental or guardian authority to assume responsibility for all actions the minor takes on our website, including all purchase activities, account operations, and data sharing behaviours.

When you choose to create a user account on our website, you agree to provide accurate, current, complete, and lawful personal information, and you accept full responsibility for all activities that occur under your account credentials. You are required to keep your account password and login details strictly confidential, and you must notify our official team immediately if you detect any unauthorised access or security breach of your account. FURZEDON MANOR CANDLES AND WAX MELTS LTD will not be held liable for any loss or damage arising from your failure to fulfil the above confidentiality obligations, whether it occurs with or without your awareness. We reserve the right to suspend, restrict, or permanently terminate your account access at our sole discretion if we identify any falsified registration information, suspicious account activity, or behaviour that violates these Terms of Service.

3. Intellectual Property Rights

All content, assets, and materials published on www.furzedonmanor.com are the exclusive intellectual property of FURZEDON MANOR CANDLES AND WAX MELTS LTD, and are protected by UK copyright law, international trademark regulations, and other global intellectual property conventions. These protected assets include but are not limited to all original website interface designs, product photographs, brand logos, text descriptions, graphic illustrations, video content, software code, page layout structures, as well as all trademarks, service marks, and trade names associated with the Furzedon Manor brand.

You are only granted a limited, non-exclusive, non-transferable, revocable personal licence to access, browse, and use our website for personal, non-commercial purposes. You are strictly prohibited from copying, modifying, reproducing, redistributing, publicly displaying, republishing, scraping, downloading, or using any of our protected intellectual property content for any commercial or public use without obtaining our explicit prior written consent. Any unauthorised use of our intellectual property assets will constitute a serious infringement, and we reserve the right to pursue all corresponding legal remedies and claim full compensation for all losses caused by such infringement.

4. Product Information, Pricing, and Order Process

We make every reasonable effort to ensure that all product information displayed on www.furzedonmanor.com, including product descriptions, specification parameters, function introductions, imagery, and scent profile details, are as accurate and clear as possible. Our full range of new flameless aroma lamps, as part of our New Cozy Glow Picks collection, are showcased transparently to help you discover your next favorite desktop fragrance companion, with details highlighting how the gentle flame-light calms your day, allows you to settle into your favorite reading spot, lets the steady candle glow and light natural scent surround you, and leaves all the day’s busyness far behind for a while. However, we do not guarantee that the colours, textures, or specific display effects of products you view on your personal device will be 100% identical to the actual product you receive, as differences may arise from different monitor screen settings, resolution configurations, or device hardware limitations.

All product prices listed on our website are denominated in Pound Sterling, and include applicable UK value-added tax unless otherwise explicitly noted. We reserve the right to adjust product prices, update promotional offers, or modify discount rules at any time without prior notice to you, before you complete the payment process for your order. After you submit an order, we will send you a formal order confirmation email to acknowledge receipt of your order details. The completion of a purchase contract between you and FURZEDON MANOR CANDLES AND WAX MELTS LTD only takes effect after we successfully verify your payment, finish the pre-shipment quality inspection for your ordered items, and send you the formal dispatch notification email. We reserve the right to refuse or cancel any order in scenarios including but not limited to inaccurate product pricing information that appears due to system technical errors, suspected fraudulent transaction activity, insufficient inventory that cannot be restocked within a reasonable timeline, or situations where your shipping address falls outside of our currently supported delivery coverage areas. In the event that we cancel a confirmed order, we will notify you promptly and process the corresponding handling arrangements in full compliance with our publicly published policies.

5. Payment Terms

All payments for orders placed on our website must be completed through the authorised, secure third-party payment gateways integrated on our checkout page. You confirm that you hold full legal authority to use the selected payment method for your order, and all the payment information you submit during checkout is valid, accurate, and lawful. All payment transaction records will be stored in compliance with our Privacy Policy and applicable financial regulatory requirements, and we will never store full sensitive payment card details on our own internal servers to protect your financial security.

If you encounter any unauthorized transaction, payment error, or abnormal charge related to your order, you may contact our customer service team immediately using the official contact details provided below. We will conduct a full, thorough investigation in coordination with our payment service provider, and resolve the issue in strict accordance with the rules set by relevant financial regulatory authorities.

6. Shipping, Returns and Refund Rules

All order delivery services are governed by the full terms laid out in our official Shipping Policy. We will process your order within 1 to 2 working days after payment verification, arrange delivery through our trusted logistics partners, and send you a dispatch notification with a valid tracking number once your order leaves our warehouse. Estimated delivery timelines for UK domestic and international selected EU destinations are for reference only, and we are not liable for delays caused by uncontrollable events including extreme weather, customs clearance adjustments, courier network disruptions, or force majeure incidents.

All return and post-purchase arrangements are bound by our published Refund and Returns Policy. We explicitly emphasize that no sole refunds are permitted under any circumstances, unless our independent verified investigation confirms that the product is permanently damaged before dispatch or completely lost in transit with no possibility of recovery. For all eligible valid returns, you must send the unused, undamaged product back to our designated address for re-inspection, and you may select either an equivalent product exchange or non-expiring store credit as the post-return arrangement, no cash refunds will be issued for completed valid returns.

7. User Conduct and Prohibited Activities

When you access and use our www.furzedonmanor.com platform, you agree that you will not engage in any of the following prohibited activities:

1. Violating any applicable local, national, or international laws, regulations, or legal ordinances while using our website services.
2. Uploading, transmitting, or distributing any malicious software, computer viruses, harmful code, or any materials that contain illegal, defamatory, obscene, harassing, privacy-infringing, or intellectually property violating content through our website.
3. Gaining unauthorised access to any part of our website server, other users’ accounts, or any internal non-public system and data of FURZEDON MANOR CANDLES AND WAX MELTS LTD through hacking, password cracking, or any other improper means.
4. Carrying out any automated data scraping, data mining, crawler collection, or similar activity that extracts large volumes of website content in bulk for commercial use without our prior written approval.
5. Impersonating any natural person, legal entity, or organisation, or falsely stating or otherwise misrepresenting your affiliation with any individual or entity when submitting information to our website.
6. Interfering with, disrupting, or damaging the normal operation of our website, including launching denial-of-service attacks, uploading excessive traffic that causes system overload, or conducting other behaviours that harm our platform stability and other users’ normal access experience.

If we determine that you have engaged in any of the above prohibited activities, we reserve the right to immediately restrict your website access, permanently terminate your account, and report the related behaviour to competent law enforcement authorities when necessary, and you will be held fully liable for all losses and damages caused by your improper actions.

8. Limitation of Liability

FURZEDON MANOR CANDLES AND WAX MELTS LTD, our directors, employees, partners, and agents will not be held liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website services or purchased products, including but not limited to loss of profits, loss of business opportunities, data loss, or reputation damage, regardless of whether we have been notified of the possibility of such damages in advance. Our total aggregate maximum liability for any and all claims related to your use of our website, products, or services will never exceed the actual total amount you paid for the specific order that gives rise to the relevant claim.

Some jurisdictions do not allow the exclusion of certain implied warranties or the limitation of liability for consequential damages, so some of the above limitations may not fully apply to you, to the extent that they are restricted by local mandatory legal requirements.

9. Third-Party Links

Our website may contain hyperlinks that direct to third-party websites or external resources that are not owned, operated, or controlled by FURZEDON MANOR CANDLES AND WAX MELTS LTD. We do not exercise any supervision or control over the content, privacy policies, operation rules, or service quality of these third-party platforms, and we assume no legal responsibility or liability for any content, losses, or damages arising from your access and use of these external third-party resources. We strongly recommend that you review and fully understand the terms of service and privacy policy of any third-party website you visit after leaving our platform, before you conduct any transactions or share any personal information with them.

10. Modifications to Terms of Service

We reserve the right to update, revise, or modify the contents of these Terms of Service at any time at our sole discretion, to reflect changes to our business operation practices, new legal regulatory requirements, or adjustments to our product and service features. When material modifications are made to this document, we will update the effective date shown at the top of this Terms of Service page, publish the revised full version on our official website, and post a prominent notice on the homepage of www.furzedonmanor.com to inform all users of the changes. Your continued access to our website, browsing of our product collections, or submission of new orders after the updated terms take effect will be deemed as your full acceptance of the revised new Terms of Service.

11. Governing Law and Dispute Resolution

These Terms of Service shall be governed by, construed, and enforced in full accordance with the laws of England and Wales. Any dispute, controversy, or claim arising out of or related to these Terms of Service, your use of our website, or any products and services you purchased from us, will first be resolved through friendly, good-faith negotiations between you and our official customer service and management team. If the dispute cannot be amicably resolved within 30 working days after the formal dispute notice is submitted, either party may submit the dispute to the exclusive jurisdiction of the courts located in Cornwall, United Kingdom.

12. Contact Information

If you have any questions, comments, or inquiries related to any part of these Terms of Service, you may reach out to our team at any time through the following official contact channels:
FURZEDON MANOR CANDLES AND WAX MELTS LTD
Furzedon New Road, Polperro, Looe, England, PL13 2JF, United Kingdom
Telephone: +44 1503 272088
Email: fluxbit@furzedonmanor.com