Shipping Policy

Effective Date: 23 October 2026

1. Introduction

This official shipping policy applies to all orders placed on www.furzedonmanor.com, operated by ‌FURZEDON MANOR CANDLES AND WAX MELTS LTD‌. We are committed to bringing your carefully selected flameless desktop aroma lamps and home fragrance accessories to you safely, reliably, and as swiftly as possible, so you can start creating your own little peaceful escape at home with subtle ambient light and natural, comforting fragrance that never disrupts your rest at the earliest convenience. All terms outlined in this policy are designed to be fully transparent, and compliant with all applicable UK and international consumer logistics regulations, to eliminate any uncertainty for our customers throughout the entire order fulfilment and delivery process.

2. Order Processing Times

Once you complete your checkout and your payment is fully verified, our dedicated warehouse team will begin processing your order within 1 to 2 working days. Working days refer to Monday to Friday, excluding UK national public holidays and non-business seasonal breaks announced in advance on our website homepage.

Every flameless aroma lamp that leaves our warehouse will go through a strict double quality check process: our team will inspect the item for any possible manufacturing defects, confirm all accompanying parts, user guides and complimentary scent refills are included, and pack the product with shock-absorbent protective wrapping to prevent any possible damage during transit. You will receive a formal order confirmation email and a subsequent shipping notification email sent from our official contact email fluxbit@furzedonmanor.com immediately after your order is dispatched, which will include the unique tracking number for your package.

3. Shipping Zones & Delivery Timelines

We currently offer delivery services for two categories of regions, with clear estimated delivery windows as listed below:

• ‌United Kingdom Domestic Orders‌: For all delivery addresses within England, Scotland, Wales and Northern Ireland, our standard courier shipping takes 2 to 5 working days after dispatch. For customers who need their items earlier, we also provide an optional expedited 1 to 2 working day priority shipping service at checkout.
• ‌International Orders (Selected EU Regions)‌: We have partnered with trusted cross-border logistics providers to deliver our products to most EU member states. Estimated international delivery timelines range from 7 to 14 working days after dispatch. Please note that for international orders, you may be required to pay applicable local import duties, value-added taxes and related clearance fees charged by your destination country, and these additional charges are the sole responsibility of the customer. We recommend you check your local customs regulations before placing your international order to avoid unexpected delays.

Please note that delivery timelines we provide are estimated values, and slight delays may occasionally happen due to extreme weather conditions, temporary courier network adjustments, or unexpected customs clearance fluctuations. If your delivery has exceeded 15 working days after dispatch for domestic orders, or 25 working days for international orders, you can reach out to our customer service team with your order number, and we will immediately launch an investigation with our logistics partner.

4. Shipping Fees

Our shipping fee structure is simple and customer-friendly, with no hidden extra charges:

• All domestic UK orders with a total order value over £45 automatically qualify for free standard shipping.
• Domestic UK orders under £45 will be charged a flat standard shipping fee of £3.99. The expedited priority shipping service for UK domestic orders carries a flat rate of £7.99 regardless of your order value.
• Shipping fees for international EU orders are dynamically calculated and clearly displayed for your confirmation at checkout before you complete the payment, based on the destination address and the weight of the items in your order.

During occasional promotional periods, we may launch limited-time free shipping events for all orders, and the related rules will be clearly announced on the homepage of www.furzedonmanor.com before the event starts.

5. Delivery Rules & Signature Confirmation

All our shipments require a signature confirmation upon successful delivery. Our courier will attempt to deliver your package to the shipping address you provided at checkout during regular working hours. If no one is available to sign for the package at the first delivery attempt, the courier will leave a delivery notice at your address, arranging a second re-delivery, or directing you to pick up your package at the nearest local courier pickup point.

Please make sure the shipping address you submit at checkout is complete, accurate, and includes a valid contact telephone number that can be reached by the courier. We will not be responsible for re-delivery costs or package losses caused by incorrect, incomplete address information or unreachable contact details you provided when placing the order.

6. Damaged or Lost Shipments

In the very rare scenario that your package arrives with obvious outer packaging damage that may affect the product inside, please take clear photos of the damaged packaging and the condition of the items, and contact our customer service team within 7 calendar days after you receive the delivery. We will work with the courier to process the claim, and arrange a brand new replacement for you as soon as possible.

If our logistics investigation confirms that your package is completely lost in transit, we will arrange a free re-delivery of your ordered items to you immediately, no additional fees will be charged. Per our official Refund and Returns Policy, no sole refund will be issued even in the case of confirmed lost shipments, and you will always receive the product you ordered to enjoy the gentle flame-light that calms your day, turning your quiet reading spot or daily workspace into a warm, peaceful little retreat.

7. Contact Information

If you have any questions about our shipping services, tracking inquiries or related issues, you can reach our team at any time:
FURZEDON MANOR CANDLES AND WAX MELTS LTD
Furzedon New Road, Polperro, Looe, England, PL13 2JF, United Kingdom
Telephone: +44 1503 272088
Email: fluxbit@furzedonmanor.com