Privacy Policy

Effective Date: 23 October 2026

1. Introduction

Welcome to the privacy policy of ‌FURZEDON MANOR CANDLES AND WAX MELTS LTD‌. This policy outlines how we collect, use, store, process and protect your personal data when you visit our website www.furzedonmanor.com, interact with our services, browse our collection of flameless desktop aroma lamps and other related products, or make a purchase from our store.

We are committed to upholding the highest standards of data protection, fully complying with the EU General Data Protection Regulation (GDPR), the ePrivacy Directive, and all applicable UK data protection laws after the UK’s withdrawal from the European Union. We recognize the importance of your personal information, and we have designed all our data processing practices to respect and protect your privacy rights in full.

This policy applies exclusively to the personal data we collect through our website and related official customer interaction channels. It does not cover any practices of third-party services that we may link to on our site, and we encourage you to review the privacy policies of those third parties before sharing any of your personal information with them.

2. Data Controller Information

For all personal data processing activities described in this privacy policy, the data controller is:
‌FURZEDON MANOR CANDLES AND WAX MELTS LTD‌
Registered and operating address: Furzedon New Road, Polperro, Looe, England, PL13 2JF, United Kingdom
Contact telephone number: +44 1503 272088
Contact email address: fluxbit@furzedonmanor.com

If you have any questions, concerns, or requests related to your personal data or this privacy policy, you can reach out to us at any time using the contact details provided above. Our dedicated team will respond to your inquiry within 3 business days.

3. Types of Personal Data We Collect

We only collect personal data that is relevant, necessary, and directly related to providing you with a high-quality shopping experience and delivering our products and services to you. The personal data we may collect includes, but is not limited to, the following categories:

• ‌Basic identity and contact information‌: Your full name, billing address, shipping address, email address, and contact telephone number. We collect this information to process your orders, arrange delivery, and send you order-related updates.
• ‌Payment and transaction information‌: Details related to your payment method, billing records, order history, and purchase preferences. We do not store full sensitive credit card or payment card details on our own servers, all payment processing is completed through certified, secure payment gateways.
• ‌Technical and device information‌: Your IP address, device identifier, browser type and version, operating system, language settings, time zone information, the URLs of pages you visited on our website, the time and duration of your visit, page interaction data (such as scroll actions, click records), and other standard website log data.
• ‌Preference and interaction data‌: Your product browsing habits, saved favourite items, responses to customer surveys, feedback you submit to our customer service team, and records of any communication you send to us via email, contact forms, or other channels.
• ‌Marketing consent records‌: Your preferences for receiving our marketing emails, newsletters, and promotional updates, as well as historical records of your opt-in and opt-out actions for such communications.

4. Purposes and Legal Bases for Processing Your Personal Data

We process your personal data only when we have a valid legal basis to do so, in strict accordance with the requirements of GDPR. For each processing purpose, the corresponding legal basis is clearly defined as below:

1. ‌Performance of a contract with you‌: This is the legal basis for processing your identity, contact, and order information, which allows us to complete your purchase order, process payment, arrange product shipping, provide after-sales support, and fulfil all contractual obligations we have with you for the purchase of our flameless aroma lamps and related products. Without providing the required order and contact information, we will not be able to successfully process and deliver your order.
2. ‌Compliance with our legal obligations‌: We process necessary personal data to fulfil our legal responsibilities, including tax reporting, accounting record keeping, product safety tracking, and responding to formal legal requests from competent government or regulatory authorities. For this purpose, we are required to retain relevant transaction and order data for a minimum of 6 to 10 years in accordance with applicable UK tax and commercial regulations.
3. ‌Our legitimate interests‌: Where permitted by law, we process your technical browsing data and transaction data for our legitimate business interests, which include preventing fraudulent transactions, optimizing our website performance, improving our product selection and user experience, troubleshooting technical issues on our site, and understanding how visitors interact with our platform to make our shopping experience more user-friendly. We always ensure that these interests do not override your fundamental privacy rights.
4. ‌Your explicit consent‌: We rely on your consent for processing activities including sending you optional marketing newsletters and promotional updates, and loading non-essential cookies on your device to support advanced website analytics and personalized browsing experiences. You have the full right to withdraw your consent at any time, and the withdrawal of consent will not affect the lawfulness of any processing activities carried out before the withdrawal.

5. Recipients of Your Personal Data

We will never sell, rent, or trade your personal data to unauthorized third parties for commercial purposes. We may share your personal data only with the following categories of trusted third-party service providers, who are all bound by strict data protection agreements to ensure the safety of your information:

• ‌Payment service providers‌: Certified, PCI DSS compliant payment gateways that handle your transaction processing to complete your order payments securely.
• ‌Logistics and delivery partners‌: Professional courier and shipping companies that we work with to deliver your purchased aroma lamps and products to the shipping address you provide.
• ‌Email and communication service providers‌: Platforms that help us send order confirmation emails, delivery status updates, and (with your consent) marketing newsletters to you.
• ‌Website analytics service providers‌: Authorized analytics tools that help us analyse website traffic, user browsing patterns, and optimize our website performance, with all data processed in a de-identified or anonymized manner where possible.
• ‌Customer service system providers‌: Third-party platforms that support our customer service team to efficiently respond to your inquiries and resolve any issues you may have with our products or services.
• ‌Regulatory authorities and law enforcement agencies‌: We may disclose your personal data only when we are legally required to do so by a valid, formal legal request from a competent authority.

6. Cross-Border Data Transfers

All your personal data we collect and process is primarily stored on secure servers located within the United Kingdom and the European Economic Area (EEA). In the rare event that we need to transfer your personal data to a location outside of the UK and EEA, we will take all necessary and legally required protective measures to ensure the safety of your data. These protective measures include using the European Commission’s approved Standard Contractual Clauses (SCCs) with the receiving third party, implementing additional data encryption and access restriction measures, and conducting thorough data protection impact assessments before any cross-border transfer takes place, to make sure your personal data is protected to the same high standard as required by GDPR.

7. Data Retention Period

We will not keep your personal data for any longer than it is necessary to fulfil the specific purposes for which the data was collected, in accordance with applicable data protection laws:

• Order, transaction, and related financial data: Retained for 6 to 10 years, in line with UK local tax and commercial record keeping legal requirements.
• Marketing communication related data: Retained for as long as you remain subscribed to our newsletter and marketing updates, or until you choose to withdraw your consent and opt out of such communications.
• Website browsing and technical log data: Retained for a maximum of 12 months, after which this data is fully anonymized or securely deleted.
• Any other personal data you share with us through customer service inquiries or contact forms: Retained for no longer than 24 months after your inquiry is fully resolved, unless there is an ongoing related dispute or legal requirement that requires us to keep the data for a longer period.

After the applicable retention period ends, your personal data will be securely and permanently deleted or anonymized so that it can no longer be associated with you as an identifiable individual.

8. Your Rights Under Data Protection Laws

Under the GDPR and applicable UK data protection regulations, you have a comprehensive set of rights over your personal data. You can exercise any of these rights at any time by contacting us using the contact information provided in Section 2 of this policy:

• ‌Right of access‌: You have the right to request a clear, free copy of all the personal data we hold about you, as well as detailed information about how we process that data.
• ‌Right to rectification‌: If you find that any of the personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct and update that information without unnecessary delay.
• ‌Right to erasure (the “right to be forgotten”)‌: You have the right to request that we permanently delete your personal data, under conditions including where the data is no longer necessary for the original purposes for which it was collected, you withdraw your consent for the processing, or the processing is no longer compliant with applicable laws.
• ‌Right to restriction of processing‌: You have the right to request that we pause the processing of your personal data, in scenarios such as when you contest the accuracy of your data, you object to our processing activities, or the processing is unlawful and you prefer restriction over full deletion.
• ‌Right to data portability‌: You have the right to receive all the personal data you have provided to us, in a structured, commonly used, machine-readable format, and to request that we transfer this data directly to another data controller, where technically feasible.
• ‌Right to object‌: You have the right to object to our processing of your personal data that is based on our legitimate interests, at any time, on grounds related to your particular situation. We will stop the processing of your data unless we can demonstrate compelling legitimate grounds for the processing that override your rights, or the processing is needed for legal claims.
• ‌Right to withdraw consent‌: For any processing activity that you have previously given your explicit consent to, you can withdraw that consent at any time. Withdrawing consent is as simple as sending us an email, or clicking the unsubscribe link included at the bottom of all our marketing emails.
• ‌Right to lodge a complaint‌: If you believe that our processing of your personal data violates applicable data protection laws, you have the full right to submit a complaint to your local data protection supervisory authority at any time.

We will respond to all valid requests you submit to exercise your rights within one month, free of charge. In case of extremely complex or a large volume of requests, we may extend the response period by up to two more months, and we will notify you of this extension and the reason for it within one month of receiving your original request.

9. Cookies and Similar Tracking Technologies

Our website www.furzedonmanor.com uses cookies and similar web tracking technologies, in full compliance with the ePrivacy Directive requirements:

• Strictly necessary cookies: These cookies are essential to make our website function properly. They enable core features such as maintaining your shopping cart, remembering your login session, and completing the checkout process, and they cannot be turned off in our systems. These cookies do not store any personally identifiable information that can be used to track your browsing activities across other unrelated websites.
• Non-essential cookies: These include analytics cookies that help us understand how visitors use our website, to measure and improve site performance, and marketing cookies that help us deliver relevant, personalized content to you. We will never load any non-essential cookies on your device before we receive your explicit, informed consent via our cookie consent banner when you first visit our website. You can adjust your cookie preferences, revoke your previously given consent, or delete existing cookies on your device at any time, both through the cookie setting panel on our website and through adjusting the settings of your own web browser.

10. Automated Decision-Making and Profiling

Our website www.furzedonmanor.com does not use any fully automated decision-making processes, or conduct user profiling activities, that would produce legal effects or similarly significantly affect you as a data subject. Any personalized product recommendations or browsing experiences provided on our website are either manually curated by our team, or generated using de-identified, fully anonymized aggregate data that cannot be linked back to any specific individual user.

11. Children’s Privacy

Our products, including our flameless aroma lamps and related home fragrance items, are designed and intended for use by adults aged 18 and above. We do not knowingly collect personal data from any children under the age of 16. If you are a parent or guardian and you discover that a child under your care has provided us with their personal data without your permission, please contact us immediately using our provided contact details. We will take immediate action to securely and permanently delete that information from all our systems.

12. Security Measures for Your Personal Data

We implement strict industry-standard technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or unlawful disclosure. These measures include end-to-end data encryption for all sensitive information transmitted between your browser and our server, role-based strict access controls that limit access to your personal data only to authorized staff members who need the data to perform their job duties, regular security audits and system updates, as well as secure off-site data backup systems to prevent data loss. All our team members receive regular data protection and privacy compliance training to ensure they understand their responsibilities for protecting your personal information.

13. Updates to This Privacy Policy

We may occasionally update this privacy policy to reflect changes in our business practices, new legal requirements, or adjustments to our service offerings. When we make material changes to this policy, we will update the “Effective Date” at the top of the page, post the revised version on our website, and take reasonable measures to notify you of the important changes, such as posting a clear prominent announcement on our website homepage, or sending a notification email to the registered email address we have on file for you. We encourage you to review this privacy policy periodically whenever you visit our website, to stay informed about how we are protecting your personal data.

14. Contact Us

If you have any questions, comments, or concerns about this privacy policy, or if you wish to exercise any of your data protection rights, please do not hesitate to get in touch with us at:
‌FURZEDON MANOR CANDLES AND WAX MELTS LTD‌
Furzedon New Road, Polperro, Looe, England, PL13 2JF, United Kingdom
Telephone: +44 1503 272088
Email: fluxbit@furzedonmanor.com